What we deliver
Most Canadian small businesses don’t need a full-time IT person, and they shouldn’t be paying for one. They also shouldn’t be on a fat MSP retainer that bills the same whether anything happens or not.
Our IT support is built around that gap. A small monthly minimum keeps you on our roster — guaranteed response time, after-hours phone access, regular check-ins — and after that you only pay for hours actually used.
Where we usually start
A free 30-minute call, then a short audit if it’s worth doing one. We look at:
- What’s been quietly broken or duct-taped — old accounts, expired licences, printers nobody can reach.
- Where the last support relationship left things — undocumented accounts, missing admin credentials, vendor lock-in.
- What needs a one-time fix versus what needs to land in a support agreement.
You leave with a clear list, a small fixed-fee proposal for the cleanup, and an optional support agreement if and when it makes sense.
Common engagements
Day-to-day support. Microsoft 365 questions, account changes, password issues, the occasional printer war. Phone, email, and Teams access during business hours; after-hours for genuine emergencies.
Staff onboarding and offboarding. Accounts created, licences assigned, devices set up — and the reverse, properly, when someone leaves. The thing most small businesses do badly until something breaks.
Project work. Anything bigger than a ticket — migration, rollout, new app — gets scoped separately and billed at a fixed fee or capped time-and-materials, never inside the support bucket.