Article
Pay-as-you-go IT support: how it works (and who it isn't for)
How Embrollar's pay-as-you-go IT support is priced, what's included in the small monthly minimum, and the kinds of small businesses it isn't a fit for.
By Embrollar Inc
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How it works
Pay-as-you-go IT support has two parts: a small monthly minimum that keeps you on our roster, and billable hours when you actually need us. Both are quoted in Canadian dollars.
The monthly minimum buys: guaranteed response time, documented account ownership and admin coverage, occasional check-ins, and the right to escalate to a real person after hours when something is genuinely on fire.
What’s not in the minimum
Project work — migrations, rollouts, new applications — is scoped and billed separately. The same is true for major incidents that need a coordinated response. We don’t try to bury delivery work inside a support bucket and quietly run out of hours in month two.
Who this isn’t for
Businesses that want a help desk to call every time someone forgets a password are probably better served by a per-seat MSP. Businesses with full-time IT staff don’t need us either. Pay-as-you-go fits the gap in between — established small businesses that want a real partner for the Microsoft side without paying for a retainer they barely use.